The building and maintaining of trust of clients is important to me. I am committed to preserving and upholding your rights to privacy and confidentiality. However, there are a few facts about how your information will be collected, used, and retained that you should understand prior to the provision of counselling services.
As part of providing a service to you, I need to collect personal information which may include your name, contact details such as address, phone numbers, email address and date of birth. The purpose of keeping these records is entirely for the purpose of providing a service that most effectively meets your needs. All details and records are stored securely. All information is only retained as long as is necessary to provide you with your requested service.
I am committed to ensuring that everything discussed in session, whether in live chat, email, on the phone or in person, is completely confidential. All services are provided under the protection of the National Privacy Principles as outlined in the Australian Commonwealth Privacy Act 1988. Your clinical information will not be released to external parties without your consent unless there are exceptional circumstances where information may have to be released in accordance with the law. This would only occur where:
There are reasonable grounds to believe that you are likely to harm yourself or another person.
There are reasonable grounds to believe that a child under the age of 17 years is at risk of being abused or neglected.
Your counselling record has been subpoenaed by a court of law.
You disclose that you have been sexually abused by a regulated health professional.
In all instances, you will be advised of the request for information before such information is released.
My website may link to external sites that are not operated by me. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
From time to time I may be consulting with my clinical supervisor and information about your counselling sessions may be discussed. These communications are confidential and are for the purpose of enhancing the quality of care you receive. At these times your details are de-identified.
This policy is effective as of 24 September 2018.